Posted a day ago
Customer Service Consultant - Chat
Sutherland
Requirements
High School diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multi-tasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Manage multiple simultaneous live chat sessions as the primary point of contact
- Answer inbound customer calls and provide exceptional service
- Perform basic troubleshooting on a variety of products and services
Requirements
- High School diploma or GED
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking across several applications
- CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to deliver engineered experiences for customers and employees.
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Sutherland · Bogota
