Posted a day ago
Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Multitasking across several applications, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills, CRM experience preferred
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions while delivering exceptional service
- Provide basic troubleshooting on a variety of products and services
- Develop and maintain outstanding customer service skills
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading ability
- Strong multitasking skills across several applications
- Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
- Experience with CRM applications preferred
About the Company
Sutherland is a global business process outsourcing company seeking reliable, detail-oriented individuals to join its customer service team and build fulfilling careers.
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Sutherland · Mumbai
