Posted a day ago
Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Proficient reading skills, Multitasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft OfficeTroubleshooting
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions to deliver exceptional service
- Provide basic troubleshooting for a variety of products and services
- Develop strong customer service and communication skills
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading ability
- Multitasking across several applications; CRM experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is a global organization seeking reliable, detail-oriented individuals to build fulfilling careers in customer service and support.
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Sutherland · Rochester
