Posted a day ago
Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Multitasking across multiple applications, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft OfficeTroubleshooting
About the role
Responsibilities
- Serve as the primary point of contact for customers via live chat and inbound calls
- Manage multiple simultaneous chat sessions to deliver exceptional customer service
- Perform basic troubleshooting on a variety of products and services
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading skills
- Ability to multitask across several applications (CRM experience preferred)
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to deliver exceptionally engineered experiences for customers and employees.
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Sutherland · Navi Mumbai
