Posted 2 days ago
Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent written and verbal communication, Customer service experience, Strong multitasking and typing proficiency, PC keyboarding and Microsoft Office skills, Problem-solving and analytical thinking, Organizational skills and attention to detail, Composure and resilience under pressure, Flexibility and adaptability, Active listening and time management, Quick learner for new systems and tools
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Serve as the primary contact for customers through live chat, managing multiple simultaneous conversations with professionalism and efficiency
- Deliver prompt, accurate, and empathetic responses to customer inquiries and concerns
- Provide basic troubleshooting and support for a variety of products and services
- Utilize CRM applications and support tools to document interactions and track customer issues
- Answer inbound calls when needed and seamlessly transition between communication channels
- Collaborate with team members and supervisors to resolve complex issues and share best practices
- Meet performance goals and quality standards while actively seeking professional growth
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills with proficient reading comprehension
- Proven customer service experience and commitment to customer satisfaction
- Strong multitasking abilities and solid typing speed with accuracy
- Basic PC keyboarding skills and proficiency with Microsoft Office applications
- Strong problem-solving skills and ability to think analytically
- Excellent organizational skills and meticulous attention to detail
- Ability to remain patient, composed, and resilient under pressure
- Collaborative mindset and willingness to work effectively within a team
- Flexible approach to work and adaptability to changing priorities
- Active listening skills and ability to manage customer expectations
- Time management skills and ability to work efficiently in a fast-paced environment
- Willingness to learn new systems, processes, and tools quickly
Preferred Qualifications
- Experience with CRM applications or similar customer management systems
- Previous experience in a chat-based or digital customer support environment
- Familiarity with knowledge management systems or internal support documentation
About the Company
Sutherland is a global business process outsourcing company that delivers innovative customer support solutions through driven, hard-working teams.
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Sutherland · Bogota
