Customer Service Collections

Responsibilities

• Manage assigned customer accounts to ensure timely collection of outstanding invoices and reduce aging balances
• Engage with customers via phone and email to follow up on past due payments and resolve queries
• Maintain positive customer relationships while driving collection results
• Collaborate with internal teams including Billing, Sales, Tax, and AR to investigate and resolve customer disputes efficiently
• Prepare and maintain reports using accounting systems to track collection performance, dispute status, and aging analysis

Requirements

• Bachelor’s degree
• Minimum 2 years of relevant experience
• Proficiency in MS Excel
• Experience with accounting or ERP systems, preferably SAP
• Strong verbal and written communication skills
• Strong customer service orientation, preferably with collections experience

About the Company

Agilent is a global leader in laboratory and clinical technologies, providing life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. With over 50 years of expertise and 18,000 employees, Agilent supports cutting-edge research and ensures the safety of water, food, and pharmaceuticals to help improve the world around us.