Customer Service & Campus Operations Assistant

Responsibilities

• Act as the primary point of contact for students and faculty to ensure successful campus activities and class setups
• Provide hospitality and liaison services for incoming visitors, including prospective students and business partners
• Troubleshoot technical issues and assist with classroom technology and video conferencing equipment
• Support campus operations by assisting with room setup, breakdown, and reconfiguration for events and orientations
• Perform administrative duties including printing materials, organizing promotional items, and maintaining stocked campus areas
• Report and follow up on facility-related issues in a timely manner
• Support regulatory submission processes and adhere to University safety protocols and policies

Requirements

• Minimum of two years of office coordination experience
• Proficiency in Microsoft Office Suite and G Suite
• Experience operating video conferencing equipment, printers, copiers, and computers
• Ability to work afternoon/evening shifts (campus hours are 8:00 am to 10:00 pm)
• Ability to work independently and engage with diverse populations

Preferred Qualifications

• Experience working in a higher education environment
• Proficiency with Canva or other graphic design software
• Strong attention to detail with a focus on quality and accuracy

Benefits

• Comprehensive medical, vision, and dental insurance
• Paid time off
• Tuition assistance
• Wellness and life programs
• Retirement benefits
• Commuting and transportation support

About the Company

Founded in 1898, Northeastern University is a global research university and a recognized leader in experiential lifelong learning. Our approach integrates real-world experience with education, research, and innovation to empower our community to create worldwide impact.