Customer Service BESS

Responsibilities

• Provide technical customer support for Battery Energy Storage Systems (BESS) to customers across Europe
• Handle a wide range of customer requests with empathy and professionalism
• Explain complex technical topics in a clear and educational manner
• Utilize Excel, PowerPoint, and project tracking tools to manage support tasks and documentation

Requirements

• Bac+2 degree or higher in Electrical Engineering, Power Electronics, Automation, Energy Engineering, or a related field
• Professional fluency in both French and English (spoken and written)
• Strong customer service and support skills with excellent phone etiquette
• Proficiency in Microsoft Excel and PowerPoint
• A strong interest in energy storage systems (BESS), electricity, or renewable energy

Preferred Qualifications

• Previous experience working in an industrial or technical environment
• Proficiency in Mandarin

Benefits

• Structured learning experience in project delivery within the renewable energy sector
• Hands-on experience working with cross-functional and international teams
• Strong foundation for future career growth in commissioning, service management, or renewable energy infrastructure

About the Company

Sunvast is a green tech company dedicated to the mission of "Clean Power for All." This role provides technical support to Sungrow’s customers across Europe, contributing to a global leader in solar inverters and energy storage systems.