Customer Service - Back Office Specialist

Responsibilities

• Manage back-office operations for various Teva markets in Europe, including order processing, modifications, and error management.
• Handle returns, including collections, credits, and product substitutions.
• Process charge and credit requests to resolve incidents.
• Maintain customer databases, including general, financial, commercial, and credit data.
• Manage price databases and commercial conditions for all customer types across different markets.
• Oversee the billing process and distribution of invoices via various channels such as EDI and email.
• Act as the first point of contact for communication with European markets in English.
• Prepare service follow-up reports and SOX compliance reports regarding order management, returns, and master data.
• Utilize company tools including SAP, Veeva, and Office 365 for transactional and commercial management.

Requirements

• University degree in Business Administration or a similar field.
• English proficiency at a B2 level (an oral English test will be conducted during the initial interview).

Preferred Qualifications

• Previous experience in similar back-office or customer service administrative roles.

Benefits

• Comprehensive wellness and health programs, including 24h psychological support and medical check-ups.
• Opportunities for professional development and internal career progression.
• Access to continuous learning platforms such as Studium and LinkedIn Learning.
• Inclusive and diverse work environment with various social responsibility and volunteering activities.

About the Company

Teva is a leading global biopharmaceutical company operating across the entire spectrum of innovation, driven by a world-class generics business. We are dedicated to addressing the needs of patients both now and in the future through neuroscience, immunology, and improved medicine access.