Customer Service Associate

Responsibilities

• Provide timely and accurate responses to customer enquiries via online chats, emails, and calls
• Perform in accordance with key performance metrics and adhere to SOPs and manuals
• Escalate process gaps, shortcomings, or complex enquiries to the Team Leader
• Highlight top customer enquiries and common issues to management
• Participate in daily huddles to discuss updates, focus areas, and learning points
• Ensure a high-quality customer experience in every interaction

Requirements

• Diploma or Degree qualification
• 2-3 years of relevant experience in customer service or a contact centre
• Fluency in Mandarin and English (verbal and written) is required
• Ability to work on shifts
• Strong problem-solving, multi-tasking, and comprehension skills
• Experience in the FX or Finance industry is an advantage

Benefits

• Life Insurance
• Medical Coverage

About the Company

Zeal Group's Customer Service department acts as a supportive function to help clients with products and services, aiming to bridge gaps and ensure a seamless client journey.