Customer Service Associate

About the Company

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America.

Responsibilities

• Perform tele-sales and outbound calling activities
• Provide response to all customer enquiries via online chats, emails and calls
• Perform in accordance with key performance metrics
• Adhere to SOPs and manuals when performing daily tasks
• Escalate gaps or shortcomings in existing processes to team leaders
• Highlight top customer enquiries and common issues
• Manage customer expectations and explore win-win solutions
• Attend and participate in daily huddles

Requirements

• Diploma or Degree
• 2-3 years of relevant experience in customer service or contact centre
• Experience in Forex or Finance industry is an advantage
• Fluent in English and Arabic (verbal and written)
• Ability to work on shifts, weekends, and holidays on a rotational basis
• Strong problem-solving and multi-tasking skills

Benefits

• Medical and Optical benefits
• Life Insurance
• Meal and Travel allowances
• Health & Fitness subsidy
• Relocation allowance and Rental subsidy
• Employment Pass and Visa Sponsorship