Customer Service Associate

Responsibilities

• Manage product registration for repairs and maintenance
• Obtain updates from service facilities and factories to assist sales associates with client communications
• Ensure After Sales Service statistical information and inventory results are accurate
• Consult with Management and the Sales Team regarding After Sales issues
• Provide support to Sales Associates and the Back-Office team as needed
• Assist in maintaining the store’s appearance

Requirements

• 2 years of experience in Sales Administration or Customer Service
• Proficiency with Microsoft Office
• Proficiency with SAP
• Valid US work authorization

Preferred Qualifications

• Bachelor's degree
• Experience in the luxury watches or jewelry industry

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Life insurance and disability benefits
• 401(k) with employer match
• Paid time off and wellness reimbursement
• Access to employee assistance programs and volunteer days off

About the Company

Van Cleef & Arpels is a High Jewelry Maison with a strong heritage, promoting exceptional know-how in an enchanting and creative environment. As part of the Richemont Group, we value diversity, inclusion, and the continuous development of our talented experts.