Customer Service Associate

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries via phone, email, and other communication channels
• Assist event participants with registration, fundraising campaigns, sponsorship opportunities, and general program information
• Process event registrations, donations, sponsorships, and other transactions accurately using internal systems and CRM software
• Maintain detailed and accurate customer records, interactions, and transaction histories within the CRM database
• Resolve customer concerns efficiently while providing positive, solution-focused support
• Collaborate with internal teams to improve the overall customer experience and ensure seamless event operations
• Monitor customer feedback, identify trends, and recommend process improvements to enhance service quality
• Support customer service initiatives, special projects, and administrative tasks assigned by leadership

Requirements

• Previous experience in customer service, customer support, call center, or administrative support
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build positive relationships with customers and stakeholders
• Exceptional problem-solving and conflict-resolution abilities
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency with CRM systems, databases, Microsoft Office, or Google Workspace
• Positive attitude, dependable work ethic, and a collaborative team-player mindset

Benefits

• Competitive salary ranging from $35,000 - $55,000 USD per annum
• Comprehensive benefits package
• Career growth and professional development opportunities
• Supportive, collaborative, and inclusive workplace culture
• Opportunity to contribute to meaningful events and charitable causes

About the Company

THE GEM Inc. is dedicated to delivering outstanding customer service while supporting events that make a difference in our communities. We focus on creating exceptional experiences for participants, donors, and sponsors through mission-driven initiatives and fundraising.