Customer Service Associate

Responsibilities

• Respond promptly and professionally to inquiries from event participants, donors, and sponsors
• Provide information regarding event registration, fundraising campaigns, and sponsorship opportunities
• Process registrations, donations, and transactions accurately using internal systems
• Maintain up-to-date records of customer interactions and transactions in the CRM
• Assist in executing customer service strategies to enhance the overall experience
• Monitor customer feedback to identify trends and recommend improvements to management
• Support special projects and initiatives as assigned by leadership

Requirements

• Excellent verbal and written communication skills
• Ability to listen actively and demonstrate empathy and patience
• Strong problem-solving skills with the ability to assess situations quickly
• Highly detail-oriented with strong organizational and multitasking abilities
• Positive attitude and a team player mentality

Benefits

• Competitive salary ranging from $35,000 - $55,000 USD per annum
• Opportunities for professional development and career advancement
• Meaningful work contributing to important causes
• Supportive and collaborative work environment

About the Company

THE GEM Inc. is dedicated to driving impact through community engagement and event excellence. We provide a collaborative environment where team members can contribute to meaningful causes while growing professionally.