Posted a day ago
Customer Service Associate
SutherlandAssociate - Customer Service - Work At Home
Requirements
High School diploma, Microsoft Office, Technical support experience, Communication skills, CRM experience preferred, Specific PC hardware requirements
Skills
customer serviceCRMTechnical Support
About the role
Responsibilities
- Support general billing inquiries and strengthen customer relationships
- Access customer records to verify account information
- Identify customer needs and recommend appropriate solutions
- Place follow-up calls to ensure customer satisfaction
- Use customer databases and technical applications to determine root causes
- Interact with client departments regarding escalations
- Schedule technician visits when necessary
Requirements
- High School diploma or equivalent
- Basic PC keyboarding and Microsoft Office skills
- Experience in direct client contact or technical support
- Excellent verbal and written communication skills
- Strong problem-diagnosis and multi-tasking abilities
- Experience with CRM applications preferred
- Home office setup: 2.0 Ghz Dual Core processor, 2GB+ RAM, 10GB hard drive space, and high-speed internet
- Noise cancelling microphone and dual ear headset
About the Company
Sutherland is a group of driven and hard-working individuals seeking enthusiastic professionals to join our dynamic team of Customer Support Consultants.
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Sutherland · Bogota
