Posted a day ago
Customer Service Associate
Sutherland
Requirements
High School diploma, Microsoft Office experience, Technical support experience, Communication skills, CRM experience preferred, Specific home computer hardware
Skills
CRMMicrosoft OfficeTechnical Support
About the role
Responsibilities
- Support general billing inquiries and strengthen customer relationships
- Access customer records to verify account information
- Identify customer needs and recommend appropriate solutions
- Place follow-up calls to ensure customer satisfaction
- Use customer databases and technical applications to determine root causes
- Interact with client departments regarding escalations
- Schedule technician visits when necessary
Requirements
- High School diploma or equivalent
- Basic PC keyboarding and Microsoft Office skills (Outlook, Word, Excel)
- Experience in direct client contact or technical support
- Excellent verbal and written communication skills
- Strong problem-diagnosis and multi-tasking abilities
- Experience with CRM applications preferred
- Home office hardware: 2.0 Ghz Dual Core processor, 2GB+ RAM, 10GB hard drive space, and Windows 7/8/8.1
- High-speed internet (1 Mbps upload / 15 Mbps download)
- Noise-cancelling microphone and dual ear headset
About the Company
Sutherland is a group of driven and hard-working individuals seeking enthusiastic professionals to join our dynamic team of Customer Support Consultants.
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Sutherland · Bogota
