Customer Service Associate

Responsibilities

• Support general billing inquiries and verify customer account information
• Identify customer needs and recommend appropriate solutions
• Place follow-up calls to ensure efficient resolution of customer issues
• Access customer databases and technical applications to diagnose root causes
• Coordinate with internal departments to escalate and schedule technician visits when needed
• Attend job-related training sessions for new products, services, and refresher courses

Requirements

• High school diploma or equivalent
• Basic PC keyboarding skills and Microsoft Office experience
• Direct client contact technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and multi-tasking abilities across several applications
• Experience with CRM applications preferred
• Reliable home office setup meeting technical specifications

About the Company

Sutherland is a global business process transformation company seeking enthusiastic, people-oriented professionals to join its dynamic team.