Customer Service Associate

Responsibilities

• Support general billing inquiries and verify customer account information
• Identify customer needs, recommend solutions, and place follow-up calls
• Access customer databases and technical resources to diagnose issues and determine resolutions
• Coordinate with internal departments to escalate issues and schedule technician visits when needed
• Attend job-related training sessions for new products, services, and refresher courses

Requirements

• High school diploma or equivalent
• Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
• Direct client contact technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving abilities
• Ability to multi-task across several applications
• Experience with CRM applications preferred
• Reliable home office setup including: 2.0 GHz Dual Core or better processor, 2 GB RAM, 10 GB available hard drive space, Windows 7/8/8.1, internet speeds of 1 Mbps upload and 15 Mbps download, dual-ear headset with noise-cancelling microphone

About the Company

Sutherland is a global company seeking enthusiastic, people-oriented professionals to join its dynamic customer support team.