Posted a day ago
Customer Service Associate
SutherlandCustomer Service Associate
Perks & benefits
Mobile AllowanceHealth InsurancePaid LeaveTransportation
Requirements
High school diploma or GED, Verbal and written communication skills, Basic PC keyboarding, Microsoft Office proficiency
Skills
customer serviceCRMMicrosoft Office
About the role
Responsibilities
- Act as the primary point of contact for consumers
- Answer inbound calls to provide exceptional customer service
- Respond to inquiries regarding products and services
- Process payments and perform general account maintenance
- Encourage upselling of new products or services
Requirements
- High school diploma or GED
- Ability to handle high volumes of inbound calls
- Excellent verbal and written communication skills
- Proficient reading skills
- Multi-tasking skills using several applications
- Basic PC keyboarding skills
- Experience with Microsoft Office (Outlook, Word, Excel)
Preferred Qualifications
- Experience working with CRM applications
- Prior customer service experience
Benefits
- Competitive compensation including base pay, incentives, and shift differentials
- Annual merit increases
- Paid training
- Health and Life Insurance Plan
- Paid vacation and sick leave
- Transportation/Shuttle services for specific shifts
- On-site medical suite
- Career development and growth opportunities
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Sutherland · Angeles
