Customer Service Associate

Responsibilities

• Deliver outstanding customer experience via calls, email, chat, and social media
• Resolve customer inquiries, issues, and concerns in a timely manner
• Achieve contact center statistics and contractual SLAs
• Adhere to non-disclosure agreements and data security policies
• Complete mandated upskilling and e-courses for each program
• Attend coaching sessions and implement feedback
• Maintain schedule adherence and positively contribute to reducing program shrinkage

Requirements

• Any full-time HSC/UG/PG Graduate (2025 passout)
• Excellent verbal and written English language skills
• Good analytical and typing skills
• Flexibility to work shifts, including nights
• Must reside within 25 km of the Cochin office

About the Company

Sutherland is a global business process transformation company specializing in AI, automation, cloud engineering, and advanced analytics. It works with iconic brands worldwide to drive digital transformation, optimize business operations, and deliver measurable results through a seamless "as a service" model.