Customer Service Associate

Responsibilities

• Be the primary point of contact for B2B customers via email and chat
• Provide timely and professional support while maintaining SLAs
• Take ownership of customer interactions with proactive problem-solving
• Handle sensitive issues with empathy and professionalism
• Maintain accurate customer records and documentation
• Meet performance metrics regarding quality, productivity, and resolution
• Suggest process improvements and flag recurring issues

Requirements

• Good verbal and written English communication skills
• Strong customer service mindset
• Ability to manage time effectively and work independently
• Basic knowledge of Windows operating systems
• Familiarity with email etiquette and multi-channel communication
• High school diploma or equivalent
• 0–2 years of experience

About the Company

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics, helping iconic brands worldwide drive digital transformation and optimize business operations through a seamless as-a-service model.