Customer Service Associate

Responsibilities

• Generate accurate quotes in accordance with SGS standards
• Manage and resolve customer incidents, complaints, and requests
• Coordinate with Sales and Finance regarding payment terms and credit requests
• Assist in new client onboarding and documentation verification
• Input quotation and product data into LIMS, CRM, and other systems
• Perform market research, lead generation, and competitor website reviews
• Maintain strong working relationships with internal staff and clients

Requirements

• Professional degree in a related science field
• 1 to 2 years of experience in similar roles
• Intermediate proficiency in Microsoft Office
• Experience with Salesforce (CRM) is a plus
• Ability to read and interpret safety rules and procedure manuals
• English proficiency level B2 or higher

About the Company

SGS is the world leader in inspection, verification, testing, analysis, and certification. With over 95,000 employees and a network of more than 2,400 offices and laboratories worldwide, SGS is a global benchmark for quality and integrity.