Customer Service Associate

Responsibilities

• Answer customer inquiries regarding active trading, portfolio management, and tax questions via phone and email
• Process inquiries independently and find solutions to ensure customer satisfaction
• Coordinate with other departments or escalate inquiries to Tier 2 support when necessary
• Identify potential for improvement and proactively support service enhancements
• Continuously learn and develop expertise in financial products and topics

Requirements

• Experience in customer contact, ideally with at least one year in banking, FinTech, finance, or insurance
• Strong interest in capital markets, trading, savings plans, and security transfers
• Willingness to become an expert in German capital gains tax, withholding tax, and corporate actions
• Customer-oriented, team-oriented, and detail-oriented working style
• Positive, solution-oriented communication skills with the ability to stay calm under pressure
• Fluency in German (minimum C1) and good English skills (minimum B2)

Benefits

• Work in a central office in Munich or Berlin
• Modern hardware and tools
• Internal knowledge sharing and career development training
• Personal education budget for external events
• Opportunity to work abroad
• Attractive compensation package and company pension scheme
• 50% monthly contribution to the 'Deutschland Ticket'
• Free subscription to the PRIME+ Broker
• Discounted Urban Sports Club membership

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people in Europe to manage their finances independently. Founded in 2014, the company employs over 700 people across Munich, Berlin, Vienna, Milan, and London.