Customer Service Associate

Responsibilities

• Receive and monitor inbound customer orders
• Accurately key customer orders into Sage, ensuring all details match the customer's PO
• Maintain detailed and organized records of customer orders
• Initiate and coordinate requests for new part number setups and pricing requests
• Handle order updates including quantity, date, and shipping changes
• Answer inbound calls and provide high-level service to customers
• Perform additional duties as assigned

Requirements

• High School Diploma or equivalent
• Minimum 2 years of customer service experience
• Proficiency in typing with high speed and accuracy
• Intermediate knowledge of MS Office (Excel, Word, and Outlook)
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Excellent communication skills, including speaking, writing, and active listening
• Ability to lift up to 25lbs
• Authorized to work in the United States

Preferred Qualifications

• Experience using Sage X3, SAP, SAP4Hana, or EDI

About the Company

MANN+HUMMEL are worldwide experts in filtration, developing solutions for vehicles, industrial applications, clean air, and the sustainable use of water. We operate with team spirit and an open culture of communication, continuously working towards our vision of leadership in filtration.