Customer Service Associate

Responsibilities

• Handle various customer and driver inquiries via instant messaging, email, and phone
• Resolve inquiries and complaints following standard company procedures
• Provide user feedback to relevant departments to help optimize service processes
• Perform accurate data entry into the backend system regarding customer service interactions and related metrics
• Identify complex cases and escalate them to senior team members or supervisors

Requirements

• Optimistic, proactive, and enthusiastic personality with a polite attitude
• Strong emotional management and problem-solving skills
• Ability to work on a shift schedule including weekends and public holidays (shifts between 08:00–21:00)
• Fresh graduates or candidates without prior experience are welcome to apply

Benefits

• Monthly salary ranging from 31,000 to 35,000 TWD, depending on ability
• Comprehensive training and support provided to help you become a customer service professional

About the Company

Lalamove is a leading technology-driven logistics platform that connects users with drivers to facilitate seamless delivery services. We aim to create unforgettable experiences for our customers and partners through professional and passionate service.