Customer Service Associate III

Responsibilities

• Review virtual images and documentation received from vendors to assess property claims.
• Accurately identify and update relevant data fields and inputs within company tools and systems.
• Differentiate between various structures and materials used in the exterior and interior of homes and surrounding dwellings.
• Capture relevant details from documentation to create pre-filled templates for downstream teams.
• Maintain high levels of accuracy to reduce re-work and increase straight-through processing.
• Return claims for additional information when data is insufficient.

Requirements

• Bachelor's degree or equivalent experience.
• 0-1.5 years of professional experience.
• Understanding of home structures and materials.

Benefits

• Medical, dental, and vision coverage.
• HSAs and FSAs.
• Wellbeing programs and free therapy sessions.
• 401(k) and pension plans.
• Paid time off and work flexibility.
• Tuition reimbursement and learning opportunities.

About the Company

Allstate is one of the largest publicly held insurance providers in the United States. For more than 90 years, Allstate has been an industry leader, providing innovative protection solutions to help families and their belongings through life's uncertainties.