Customer Service Associate III

Responsibilities

• Handle moderate to complex insurance inquiries, including policy and billing questions, via inbound and outbound communications
• Process changes to customer policies accurately based on provided information
• Input and track customer requests and documentation into appropriate databases
• Resolve routine and unique service concerns to ensure first-call resolution and customer satisfaction
• Explain customer documentation clearly and provide necessary follow-up instructions
• Identify opportunities for cross-selling products to interested customers
• Stay current on new marketing campaigns and resource tools to respond to inquiries effectively
• Employ active listening and empathy to address customer issues with compassion

Requirements

• High School Diploma or GED
• 0-2 years of experience in a customer service or related role
• Working knowledge of insurance policies, processes, and procedures
• Proficiency in database management and customer data entry

Preferred Qualifications

• Previous experience in an insurance or financial services environment
• Demonstrated ability to handle complex customer service transactions

Benefits

• Medical, dental, and vision coverage
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) and pension plans
• Paid time off and work flexibility (Hybrid schedule)
• Tuition reimbursement and various learning opportunities

About the Company

Allstate is one of the largest publicly held insurance providers in the United States. For over 90 years, Allstate has been an industry leader, providing innovative protection solutions for families and their belongings. With a global presence including offices in India, the company focuses on driving innovation in pricing, telematics, and identity protection to meet the evolving needs of its customers.