Customer Service Associate

Responsibilities

• Handle inbound and outbound customer enquiries via phone, live chat, and email
• Ensure adherence to team performance measures and service standards
• Multitask effectively to manage concurrent customer enquiries
• Listen actively to understand customer needs and provide efficient, empathetic solutions
• Communicate complex or technical information in simple, easy-to-understand language
• Use provided scripts and templates while applying personal judgment and common sense
• Participate in service improvement initiatives to identify and resolve customer pain points

Requirements

• Minimum of 1 year of experience in a blended contact center account
• Fluency in both spoken and written English
• Proven ability to multitask and handle multiple channels simultaneously
• Strong problem-solving skills and the ability to remain calm in stressful situations
• Demonstrated empathy and patience when dealing with challenging customers
• Ability to work onsite in Mandaluyong City
• Amenable to temporary employment

Preferred Qualifications

• College graduate
• Previous experience in the insurance industry

About the Company

Chubb is a leading global insurance company. We are a dynamic organization that puts customers at the center of everything we do, offering ongoing growth and development opportunities for our employees.