Customer Service Associate

Responsibilities

• Own the accurate entry and active management of internal orders from receipt through fulfillment to support service expectations and deadlines.
• Manage consignment order support activities, including distributing customer reporting, maintaining sales and error logs, and coordinating with Finance for invoicing.
• Maintain current knowledge of product changes and key business information to effectively support customers and internal stakeholders.
• Manage interactions via email and telephone, maintaining accurate records of transactions in Salesforce.
• Escalate unresolved order or customer issues to appropriate internal teams to ensure timely resolution.
• Execute special projects and large-scale order change activities as assigned.

Requirements

• High school diploma or GED.
• Minimum of five years of experience in customer service, order management, or a high-volume operational environment.
• Proficiency utilizing CRM systems.

Preferred Qualifications

• Familiarity with SAP, Salesforce, or other order management systems.
• Intermediate proficiency in Microsoft Excel.
• Experience in the HVAC industry or in product-based customer service roles.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.

Benefits

• Medical, Dental, and Vision insurance with wellness incentives.
• Retirement benefits.
• Paid time off including vacation, sick days, personal leave, and holidays.
• Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-advantaged accounts (HSA, FSA, Dependent Care).
• Tuition assistance.

About the Company

Carrier Global Corporation is a global leader in intelligent climate and energy solutions. We are committed to creating innovations that bring comfort, safety, and sustainability to life through cutting-edge advancements in temperature control, air quality, and transportation.