Customer Service Associate

Responsibilities

• Provide professional service to Alcon customers, sales force, and internal departments by processing incoming orders and transactions
• Manage order activities including EDI, automated orders, and unavailable product reviews
• Handle expedited and time-sensitive shipping requests while adhering to performance KPIs
• Manage inbound and outbound written inquiries and customer interactions
• Support digital transformation by promoting digital tools and services
• Research and analyze dashboards and product information to support decision-making

Requirements

• Graduate degree
• Fluent English communication skills (reading, writing, and speaking)
• Ability to work varied U.S. daytime hours (IST shifts: 5:30 PM–3:30 AM, 7:00 PM–4:00 AM, or 8:00 PM–5:00 AM)

Preferred Qualifications

• Proficiency in MS Office Suite
• General technical and analytical competencies
• Experience in higher education environments (university or college)

Benefits

• Focused growth and development opportunities
• Robust benefits package including health and life insurance
• Retirement plans
• Flexible time off for exempt associates and PTO for hourly associates

About the Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945, the company develops and manufactures innovative devices and products for the full life cycle of eye care needs, serving patients in 180 countries worldwide.