Customer Service Assistant

Responsibilities

• Provide customer service via phone, email, WhatsApp, and other digital channels
• Clarify doubts and provide guidance regarding services, deadlines, and procedures
• Schedule maintenance appointments and manage returns
• Record and track requests, complaints, and customer feedback within the system
• Support problem-solving by coordinating with internal departments to ensure customer satisfaction
• Maintain up-to-date records and history of all customer interactions

Requirements

• Experience providing customer service via phone, email, and WhatsApp
• Ability to clarify doubts and provide service guidance to clients
• Skills in scheduling maintenance and managing returns
• Proficiency in recording and tracking requests and feedback in a system
• Strong problem-solving skills and ability to coordinate with internal teams

About the Company

SEGULA Technologies is a global engineering group serving major industrial sectors, including automotive, aerospace, energy, railway, naval, pharmaceutical, and petrochemical. With a presence in 30 countries and 140 offices worldwide, the Group is committed to building close relationships with its clients through the expertise of its 15,000 employees. As a leading engineering company, SEGULA places innovation at the center of its strategy, managing large-scale projects from research through to industrialization and production.