Customer Service Assistant

About the Company

Pro à Pro, a subsidiary of the METRO Group, is a major player in the out-of-home catering industry (RHD). We supply catering professionals with a wide range of products including groceries, beverages, fresh products, and hygiene supplies through personalized service.

Responsibilities

• Receive and process external client and internal calls
• Respond to client information requests and complaints via email
• Evaluate and prioritize requests based on urgency and impact
• Register and process complaints and verify admissibility using AS400
• Communicate claim status and solutions to clients
• Analyze problems and coordinate with relevant services for quick resolution
• Inform clients regarding delivery delays or postponements
• Manage product recalls by informing clients and coordinating returns or destruction certificates
• Process credit notes

Requirements

• Proficiency in Excel and Microsoft Office suite
• Basic knowledge of invoicing
• Strong organizational skills and ability to prioritize
• Excellent written and verbal communication skills
• Strong interpersonal and telephone skills

Benefits

• Evolutive starting salary
• Monthly objective bonuses and annual bonuses
• Restaurant vouchers (€9 value)
• Mutual insurance