Posted 19 hours ago
Customer Service Assistant
Pro à ProAssistant Service Client H/F - CDD
Perks & benefits
Education AllowanceHealth InsuranceMobile AllowancePaid LeaveRelocation AllowanceTransportation
Requirements
Excel knowledge, Microsoft Office proficiency, After-sales service experience, Strong organizational skills, Good writing skills, Strong interpersonal skills
Skills
Excelcustomer service
About the role
About the Company
Pro à Pro, a subsidiary of the METRO Group, is a major player in the RHD (Out-of-Home Catering) sector. We supply catering professionals with a wide range of products including groceries, beverages, fresh products, and hygiene supplies through personalized service.
Responsibilities
- Receive and process external client and internal calls
- Respond to client information requests and complaints via email
- Evaluate and prioritize requests based on urgency and impact
- Register and process complaints and verify admissibility using AS400
- Communicate claim status and solutions to clients
- Analyze problems and coordinate with relevant departments for quick resolution
- Inform clients regarding delivery delays or postponements
- Manage product withdrawals, including client information and collection of destruction certificates
- Process credit notes
Requirements
- Proficiency in Excel and Microsoft Office suite
- Previous experience in after-sales service
- Strong organizational skills and ability to prioritize
- Excellent written and verbal communication skills
- Strong interpersonal and telephone skills
Benefits
- Monthly objective bonus
- Annual bonus
- Restaurant vouchers (€9 value)
- Mutual insurance
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Pro à Pro · Saint Gilles