Customer Service Assistant Manager

About the Company

FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. We deliver end-to-end logistics and supply chain solutions powered by innovation and technology.

Responsibilities

• Monitor and manage storefront service quality to meet established standards
• Manage staff scheduling, leaves, and backup shift planning
• Handle and resolve complex customer complaints escalated by branch staff
• Conduct monthly on-site branch audits to inspect readiness and service behavior
• Assess service quality through coaching and performance evaluation
• Develop service scripts and Standard Operating Procedures (SOPs)
• Compile weekly performance and KPI reports including CSAT and QA scores

Requirements

• Minimum 2–3 years of experience in Retail, Counter Service, or Front-end Customer Service
• Experience managing multi-location teams or a branch network is highly preferred
• Excellent face-to-face communication skills
• Proven track record of handling difficult customers
• Ability to travel to various branch locations as scheduled
• Detail-oriented with strong observational skills

Benefits

• TOEIC language allowance
• Annual Leave
• Performance bonuses
• Health insurance
• Company holidays
• Free parking
• Quarterly parties and career growth opportunities