Customer Service Assistant

About the Company

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure by making our centres welcoming, inclusive, and accessible to everyone.

Responsibilities

• Welcome the community into the facility with a warm and friendly greeting
• Build knowledge of Guildford Spectrum services to assist users
• Interact with a wide range of centre users
• Deliver catering services from the combined reception café area
• Promote services and sell various products offered by Freedom Leisure

Requirements

• Experience serving customers in a face-to-face environment
• Ability to promote services and sell products
• Skill to establish key relationships swiftly and appropriately
• High level of professionalism, integrity, enthusiasm, and motivation
• Well-developed interpersonal, negotiation, and persuasion skills
• Highly organized with strong attention to detail

Benefits

• My Staff Shop discount scheme
• Discounted Staff membership for employees and family
• Incremental holidays
• Employee Assistance Programme (24/7 counselling)
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing schemes
• Fully funded training and career progression opportunities