Customer Service and Quality Manager

About the Company

At SSA, we’re on a mission to Accelerate Science. Delightfully. We provide testing, inspection, calibration, and compliance services to pharmaceutical, medical device, and research organizations. We’re growing rapidly and building a best-in-class, integrated safety partner.

Responsibilities

• Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service
• Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
• Support compliance-focused activities by maintaining procedures aligned with required standards
• Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly
• Identify and implement process improvements to support a more efficient, self-sufficient operating model
• Assist with business integration efforts by stabilizing workflows during transition
• Communicate cross-functionally to ensure customer expectations and operational requirements remain aligned

Requirements

• Experience in customer success, service coordination, or operations
• Background in an engineering, manufacturing, or regulated environment
• Ability to review and maintain process documentation, SOPs, or work instructions
• Familiarity with quality, compliance, and audit-driven environments
• Demonstrated ability to lead projects or coordinate across functions
• Exposure to Lean or continuous improvement methodologies is highly valued
• Strong organizational and communication skills
• Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field preferred