Customer Service and Checkout Supervisor

Responsibilities

• Handle customer service, complaints, and service issues related to products purchased in the store
• Initiate quality inspections and manage warranty certificates and claims
• Manage quality objections and product repairs
• Prepare daily and weekly summaries and reports
• Greet customers in a polite and friendly manner
• Lead, train, motivate, and manage the work schedule of the team
• Ensure the proper operation of the checkout area
• Perform digital uploads of daily settlements
• Manage price complaints, item write-offs, and large-scale/delivery invoicing

Requirements

• At least a secondary school education
• Reliability and conflict management skills
• Organizational skills and ability to coordinate parallel processes
• Accurate and careful analytical and decision-making skills

Preferred Qualifications

• Professional experience
• Leadership experience

Benefits

• Stable base income
• Cafeteria benefits available in cash
• Legally registered employment
• Retail-specific training opportunities
• Onboarding assistance
• Stable company background and trained team

About the Company

METRO is a leading international wholesale company specializing in serving hotels, restaurants, and catering businesses (HoReCa), as well as independent retailers. Operating in 23 countries with over 90,000 employees worldwide, METRO has been a key player in the Hungarian market since 1993.