Customer Service Analyst

Responsibilities

• Receive and review client requests via email and manage follow-up communications
• Contact former employees via telephone to coordinate documentation and appointments
• Validate received documentation and ensure all required signatures and legends are present
• Maintain and update tracking layouts and client databases to ensure information integrity
• Manage the assembly and shipment of physical files to clients via courier
• Provide operational and analytical support for consulting projects, including data analysis and deliverable preparation
• Coordinate the delivery of survey results to clients and prospects, ensuring high communication quality
• Perform administrative and financial follow-ups for area projects, including billing control

Requirements

• University degree in Actuarial Science, Economics, Mathematics, or a related field
• Proficiency in Microsoft Office suite
• Intermediate level of English
• Strong analytical skills and a service-oriented attitude
• Previous experience in the insurance industry is preferred (1-2 years) but not required