Customer Service Analyst

Responsibilities

• Provide customer service by answering inquiries, clarifying doubts, and registering requests, complaints, and technical tickets
• Manage the issuance and processing of product and equipment orders
• Interface with internal and external departments to expedite customer requests and needs
• Create and update departmental performance indicators through management reports and dashboards
• Drive service improvements by implementing process enhancements in customer service workflows

Requirements

• Completed higher education degree
• Proven experience in external customer service, preferably within a Customer Service role
• Strong written and verbal communication skills
• Ability to handle urgent tasks with high resoluteness and efficiency
• Intermediate to advanced Excel skills, including practical experience with spreadsheets, formulas, and indicator development
• Availability to work in a hybrid model in the Pinheiros region, São Paulo

Preferred Qualifications

• Knowledge and experience using Power BI
• Proficiency in English and/or Spanish

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care, and we are now deepening our commitment to elevating the dialysis experience through digital solutions and advanced services.