Customer Service Analyst

Responsibilities

• Act as the primary point of contact for Workplace Solutions, providing exceptional customer service and product knowledge.
• Communicate with customers via phone and email to provide timely, high-quality responses.
• Collaborate with internal departments such as Operations, Payments, IT, and Product Design to resolve client queries.
• Adapt communication tone to meet individual customer needs and create memorable experiences.
• Identify and recommend process improvements within the Service Desk function to add business value.
• Manage challenging conversations and client complaints professionally.

Requirements

• Excellent customer service skills with strong telephone and email etiquette.
• Strong interpersonal skills and the ability to network effectively.
• High degree of discretion and professional judgment.
• Proactive mindset with a focus on continuous improvement.
• Ability to maintain high levels of technical skill within the field of expertise.

Preferred Qualifications

• University degree in Economics, Finance, or equivalent professional work experience.
• Previous experience in a customer service role, ideally within Financial Services.
• Strong problem-solving skills and an empathetic approach to client needs.
• Proficiency in additional languages such as Spanish, French, German, Arabic, or others.

Benefits

• Competitive total rewards package including base salary and discretionary incentive compensation.
• Comprehensive health care coverage.
• Retirement savings plans.
• Tuition reimbursement and mental health support.
• On-site health and wellness centers and financial coaching.

About the Company

JPMorgan Chase & Co. is a leading global financial institution offering innovative solutions to millions of consumers, small businesses, and prominent corporate and government clients. Through our J.P. Morgan and Chase brands, we lead in investment banking, asset management, and commercial banking.