Customer Service Analyst, Czech & European Languages

Responsibilities

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Interact with internal departments such as Operations, Payments, Settlement, and IT to resolve client queries
• Maintain contact with customers throughout the entire ticket life cycle
• Provide ad-hoc training to users and contribute to Knowledge base articles
• Identify and recommend improvements within the Service Desk function to add business value

Requirements

• Fluency in Swedish or Norwegian for telephone and email communication
• Strong problem-solving skills and a proactive mindset
• Excellent telephone and email etiquette
• High degree of discretion and professional judgment
• Strong interpersonal skills and ability to network within a corporate environment

Preferred Qualifications

• University degree in Economics, Finance, or equivalent work experience
• Previous experience in a Customer Service role, preferably within Financial Services or the Software industry
• Fluency in Czech
• Proficiency in other languages such as French, German, Polish, or Arabic
• Experience working with Contact Center solutions

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our Asset & Wealth Management division delivers industry-leading investment management and private banking solutions to help clients achieve their financial goals.