Customer Service Agent

Responsibilities

• Provide safe and efficient buggy transport services for guests within the airport terminal
• Deliver high-quality customer service by providing clear information regarding airport facilities, rules, and regulations
• Assist passengers with specific needs, including the elderly, children, and people of determination
• Coordinate with airport stakeholders and representatives to solve customer problems and manage arrivals/departures
• Monitor and manage internal lift entrapment and panic alarm processes in line with standard operating procedures
• Collect passenger feedback and suggestions to support continual service improvement
• Respond to passenger needs during emergency situations and report unattended items according to protocol
• Maintain high standards of service by attending briefings and following handover procedures

Requirements

• Ability to work rotating 12-hour shifts (typically a pattern of 4 days on, 2 days off)
• Ability to perform a mobile role requiring constant movement around the terminal environment
• Strong communication and interpersonal skills to interact with passengers and stakeholders
• Demonstrated ability to assist elderly passengers and people of determination

About the Company

We One provides specialized service solutions within the aviation and terminal environments, ensuring seamless experiences for passengers and airport users.