Customer Service Agent

Responsibilities

• Handle customer inquiries and resolve issues via calls and emails
• Provide superior customer service to ensure satisfaction
• Offer solutions to resolve customer concerns
• Maintain accurate records of interactions
• Build strong relationships with customers
• Contribute to a positive, professional team environment

Requirements

• Fresh graduates and dropouts are welcome
• Good communication and customer service skills
• Positive attitude and willingness to learn
• Strong listening and problem-solving skills
• Comfortable working as part of a team
• Fluent in English (B2/C1 level)
• Flexibility with rotational night/overnight shifts

Benefits

• KPIs granted for first three months
• Overnight allowance
• Social and medical insurance provided
• Transportation provided
• Training fully paid

About the Company

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. The company powers business transformation through market-leading technologies and process excellence, delivering scalable digital solutions and optimized operations.