Posted a day ago
Customer Service Agent
Sutherland
Requirements
Fluency in English (B2/C1), Strong customer service and support skills, Problem-solving and active listening, Attention to detail, Customer-facing experience (plus), Familiarity with CRM tools (plus)
Skills
customer serviceCRM
About the role
Responsibilities
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Address inquiries and resolve issues promptly
- Ensure a positive customer experience through effective communication and professional phone etiquette
- Maintain high levels of customer satisfaction
Requirements
- Fluency in English (B2/C1 level)
- Strong customer service and customer support skills
- Proven problem-solving ability and active listening skills
- Attention to detail
- Customer-facing experience is a plus
- Familiarity with CRM tools is a plus
About the Company
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics. The company delivers digital transformation and scalable business solutions for top-tier brands worldwide through an "as-a-service" model.
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Sutherland · Alexandria
