Posted a day ago
Customer Service Agent
Sutherland
Requirements
Fluency in English (B2/C1 level), Strong customer service and support skills, Problem-solving, active listening, and attention to detail, Flexibility with night and overnight shifts, Experience in a customer-facing role (preferred), Familiarity with CRM tools (preferred)
Skills
CRM
About the role
Responsibilities
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication and professional phone etiquette
- Address inquiries and resolve issues to maintain high customer satisfaction
Requirements
- Fluency in English (B2/C1 level)
- Strong customer service and support skills
- Problem-solving, active listening, and attention to detail
- Flexibility with night and overnight shifts
- Experience in a customer-facing role (preferred)
- Familiarity with CRM tools (preferred)
About the Company
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and deliver scalable business solutions for top-tier brands worldwide.
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Sutherland · Alexandria
