Customer Service Agent

Responsibilities

• Manage inbound customer communications by answering incoming calls and emails to address questions, requests, and issues
• Consult on customer success by advising users on how to successfully leverage the product based on their unique needs
• Maintain working product knowledge to act as an expert and ensure all information provided is accurate and strategic
• Track all customer interactions in the CRM to ensure cross-functional awareness and relationship development

Requirements

• Bachelor’s degree or equivalent
• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delivering high-quality, "above and beyond" customer service
• Excellent time-management and prioritization skills
• Familiarity with CRM systems

About the Company

Presentail is seeking a customer service representative to join our team in our Beirut office. We aim to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product expertise.