Customer Service Agent

Responsibilities

• Manage inbound customer communications by answering incoming calls and emails to address questions, requests, and issues
• Consult on customer success by advising customers on how to successfully leverage products or services based on their unique needs
• Maintain working product knowledge to act as an expert and ensure all information provided is accurate and strategic
• Track all customer interactions in the CRM to ensure cross-functional awareness and relationship development

Requirements

• Bachelor’s degree or equivalent
• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delivering high-quality, "above and beyond" customer service
• Excellent time-management and prioritization skills
• Familiarity with CRM systems

About the Company

Presentail is seeking a dedicated customer service representative to join our Al Barsha shop team. We are committed to driving customer satisfaction through expert inquiry management and deep product knowledge, ensuring every customer interaction is a positive experience.