Customer Service Agent

Responsibilities

• Receive and manage inbound phone calls from customers, businesses, dealerships, and third parties regarding vehicle loan and lease accounts.
• Resolve inquiries and handle complaints related to total loss incidents, vehicle damage, titles, interest rates, and end-of-term processes.
• Provide technical support assistance for the NMAC and IFS websites.
• Maintain high quality standards by following established call models to ensure compliance with state and federal regulations.
• Utilize available tools and resources to proactively resolve customer concerns and minimize callbacks.
• Adhere to strict schedule and adherence guidelines to meet operational targets.

Requirements

• High School Diploma is required; a BA Degree is preferred.
• Fluent English is mandatory.
• Intermediate proficiency in MS Office.
• Proven knowledge of excellent customer service techniques, preferably in a call center environment.
• Strong active listening, problem-solving, and negotiation skills.
• Ability to remain empathetic when handling difficult situations.

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, Nissan continues to strive toward the goal of enriching the lives of both employees and customers.