Customer Service Agent

Responsibilities

• Provide effective and fast solutions to customers to ensure the best experience
• Assist customers with product inquiries and resolve issues
• Offer detailed information regarding product specifications, features, and compatibility
• Collect customer feedback, handle complaints, and escalate issues to relevant departments
• Qualify digital prospects and assign them to the appropriate distributor
• Support distributors and resellers with sales inquiries and promotional information
• Provide information on ongoing promotions, new product launches, and marketing materials

Requirements

• Experience in customer service roles, preferably in the automotive sector
• Native fluency in Spanish and Catalan
• Minimum B2 level of English for international communication
• Experience in back office roles and administrative tasks
• Advanced knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience using CRM or customer service management systems
• Strong written and verbal communication skills

About the Company

MSX International is a leading global provider of outsourced business solutions for the automotive industry, operating in over 80 countries. We enhance the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction through data analysis and customized software solutions.