Customer Service Agent

Responsibilities

• Welcome and assist customers by identifying their needs and expectations
• Manage customer files including after-sales service, administrative setup, and parcel collection
• Invoice and process payments for services offered at the Service Area
• Promote the use of METRO Reflexe Card and Metro.fr
• Handle customer inquiries, disputes, and complaints (product returns, after-sales issues)
• Organize outbound calling sessions
• Ensure the quality, reliability, and updating of the customer database

Requirements

• Experience in customer relations
• Proficiency with Microsoft Office and digital tools
• Strong organizational skills and rigor
• Excellent interpersonal skills and team spirit
• Ability to work in a dynamic, physical environment involving heavy loads and cold temperatures

Benefits

• Integration plan and continuous training
• 13th-month salary plus performance-based variable pay
• Profit sharing and participation schemes
• 60% reimbursement of transportation costs and mobility assistance
• 15% discount on personal purchases at METRO Halles
• Special leave (seniority, paternity, menstrual, etc.)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.